How Eddy protects complex buildings from water damage.

Eddy monitors water across the whole building. The Eddy H2O sensor, a 3-in-1 device, sits in risk-prone spaces like kitchens, bathrooms and laundry, detecting the presence of water while tracking humidity and temperature. Smart meters track flow on the domestic main, on zone risers and on closed-loop heating and cooling systems. In-suite flow metering is available as an add-on.

Yes. The Eddy IQ is an all-in-one valve and meter for ¾" and 1" lines, with onboard machine learning that learns the building's water usage and flags irregular flow. For larger lines the Eddy Link drives third-party valves and meters that Eddy supplies. Shutoff fires on a sensor trigger, a flow anomaly or an operator command, and the level of automation depends on what the client has purchased and where valves and sensors are deployed.

Not necessarily. The Eddy Link connects to and reads third-party North American meters and valves, and Eddy supplies that hardware as part of the system. Where hardware is missing or past its service life, Eddy supplies and installs its own. Either way the building runs on one monitoring, response and reporting program.

Yes. The majority of the system is wireless, so sensors and network gateways install without cutting walls or running conduit. Inline products like valves, meters and IQ units require low-voltage cabling and a basic receptacle, and with thoughtful design they retrofit easily. Occupied buildings stay occupied during install.

Eddy's in-house monitoring center runs 24/7. The moment a water detection or flow alert triggers, everyone on the building's predefined call tree is automatically notified by text and email. Just as important, a live operator calls down the tree to confirm a real person is aware of the event and to support any water shutoff that's needed. Built-in automation handles the rest based on what the client has purchased and where hardware sits in the building.

Over-alerting is mitigated before it starts. Most nuisance alarms come from poorly placed sensors or meters set with ambiguous thresholds, so Eddy treats design and installation quality as the first line of defense. Downstream, a dedicated account rep monitors each system closely, often catches over-alerting before the client does and works with the site to dial it in and tweak as needed.

The client owns the data. Any data Eddy circulates more broadly is anonymized. The web-based dashboard, accessible from any device anywhere in the world, surfaces active alerts, live flow readings and notes on leak events. Account reps deliver monthly reports, run quarterly training sessions and produce annual reports formatted for insurance renewals, ESG filings and internal ops reviews. An API delivers the same data to any downstream system the client chooses.

Every device is built with power and communication redundancy. Wireless sensors need neither. Gateways get UPS battery backup and cellular modems to protect the core communication infrastructure. Links get UPS backup and are often installed on emergency building power. IQ units carry a mini-UPS, run for three days without power and keep their detection logic running onboard regardless of network connectivity.